Company Information

Our Core Values

Enigma Interactive is a software development firm focused on delivering IT solutions that efficiently solve real-world problems. We have a strong reputation for adhering to strict deadlines and budgets, often exceeding our customers’ initial expectations. Every project is approached from a position centred on client service and satisfaction.

Our reputation has been built on our ability to provide innovative solutions that improve productivity, streamline operations, increase financial gains, and enhance customer and employee experiences.

This has been achieved by focusing and adhering to five core values:

• 1. Striving for innovation
• 2. Total commitment to quality outcomes
• 3. Regular and frequent client communication
• 4. Exceptional customer service, and
• 5. Industry standards and best practices

These core values are well represented and maintained by both our management and our development teams. Each member of Enigma Interactive is a vital component in a total customer solution. This strong team environment keeps us aligned and focused on our objectives and helps to maintain our high standards.

What makes us successful?

• We listen to our clients, understand their business needs, and align ourselves with their goals
• We understand how to apply digital technology in a way which is productive and profitable
• We deliver a wide range of specialised services and products
• We engineer our solutions from a wide base of software skills and technology platforms
• We deliver on time and on budget

Our Development Approach

Software development projects can be very complex engagements to manage. Over the years we have had many clients come to us after having experienced poor outcomes with other providers. We believe that our development approach has enabled us to deliver the outcomes that our clients expect.

Communication is the single most important factor in any engagement, whether it's software development, website design, a consultancy engagement or creative campaign. If the goals, objectives, budgetary restraints, deadlines and required outcomes aren't properly communicated and understood by both the client and the developer, the project is certain to fail.

All our engagements are based on a structured documentation model that in essences provides the 'blueprint' for the project.

Our typical documentation for most projects includes:

• Business user requirements documentation
• Specification and functionality documentation
• Statement of Work agreement
• Service Level agreement

These four key documents ensure that when we are engaged on a project, the client enters into the development lifecycle with all parameters covered.

When it comes to the business end of the development lifecycle, we have embraced three central components of project delivery. From the granular development level to project management, we believe our approach consistently provides the best outcomes.

Agile

'Agile' is a specific development approach that promotes regular communication with a client through the many stages of their project. It consists of frequent releases and revisions of developed components for client review and input and allows clients to get a greater understanding of how the project is advancing and whether the core objectives are being addressed. This approach drastically reduces the risk of projects moving too far along the development lifecycle without client review.

Other development firms will spend months producing an initial release for client review, only to find that the project is off track. The compounding effects ultimately lead to the slipping of milestones, budget blowouts and ultimate poor client relationships. This is one of the reasons we believe our business has been so successful. 'Agile’ is a development methodology that truly embraces the value of communication and allows software developers to deliver quality products and customer satisfaction.

Scrum

The 'Scrum' development methodology enables us to put in place a project management process to manage 'Agile' development. Each party to the project, including the client, has a role. The focus on 'Scrum' once again, is rapid development and constant review.

The 'Scrum' methodology makes the development lifecycle more manageable for the development team. The goal is to develop, test and release small components of a project on a frequent interval for client review. Generally, releases occur at the end of two-to-four-week periods known as ‘sprints‘. During this time development functionality is locked in and cannot be changed. This enables developers to focus on a 'temporarily' fixed set of objectives and requirements.

The reality is, clients often change or expand the scope of an engagement as the project comes to life. This is generally a function of the client gaining a greater understanding of the product as it evolves. This is the beauty of 'Scrum'. 'Scrum' allows for clients to change and modify scope, on-demand. On completion of each 'sprint' the client has the opportunity to assess and review the deliverables and evolve their requirements. The developers understand that this is an inherent part of the development lifecycle.

The major benefits of the 'Scrum' process for our clients are:

• More control in steering the project
• Improved communication
• More intimate understanding of each stage of the project
• Significantly lowering the risk of project failure
• Significantly lowering the risk of budget blowouts

Prince2

When Enigma Interactive is engaged to deliver or be part of large projects for government or large organisations where many external teams and stakeholders are involved, a project management system with greater structure and accountability is required. Enigma Interactive uses the 'Prince2' (Projects In Controlled Environments) method of project management in these situations. Our qualified 'Prince2' project managers have the skills required to either manage or be part of these complex project engagements.

Whilst 'Prince2' is definitely a structured project management approach, it still enables us to deliver work packages using 'Agile' development. Our ability to efficiently combine the project structure of 'Prince2' and the deliverable development flexibility of 'Agile' empowers us to manage and deliver projects of any scale or complexity.

Our Experience

Enigma Interactive has been developing software and website solutions for over 10 years. We have grown to be one of the most respected software development firms in Brisbane. During this time we have developed solutions for some of the largest government agencies right through to micro IT businesses.

Our business knowledge and understanding of the software development environment has enabled us to integrate well with our diverse range of customers. We understand that every client's project is important, and that every client has different drivers. We take the time to understand your culture and provide a framework of engagement that fosters and supports it.

So if you are looking to develop the 'next big' IT business, rest assured, we can support you. We have done it for ourselves and our clients on many occasions. And if you're a large organisation or government agency, take comfort in the fact that we have the expertise, the processes, the structure, the experience, and track record to deliver your product to a level of satisfaction and success that you may not have experienced before.

Some of our clients include:

• Department of Defence
• Australian Taxation Office
• Queensland Government
• South Australian Government
• Local governments
• Merrill Lynch
• Colorado

• Colliers Jardine
• Siemens
• Monash University
• Griffith University
• Small – medium sized business
• IT Spin-offs and start-ups

Enigma Interactive has also developed strategic partnerships and alliances with some of the most renowned IT companies in Australia and overseas, including organisations like Microsoft and Google. These relationships allow us to provide customers with greater access to world-class products, services, and solutions. We are constantly looking for strategic alliance opportunities that will allow us to provide better services for our customers.

Our Focus on Client Satisfaction

Our clients’ satisfaction is critical to the ongoing success of our business. By implementing the five core values of the business we ensure that each client engagement is structured and geared towards total fulfilment of the client’s needs.

These aren't just words that we say. The level of service we offer has been consistently provided to every one of our clients over the past 10 years. The fact that our clients continue to look to us for service and support is testament to the fact that we are delivering the right service and products in the right way.

Our approach to customer service is based on five key principles:

• 1. Communication
• 2. Support
• 3. Quality
• 4. Professionalism
• 5. Value

Communication

Effective communication is central to any great relationship. We place significant importance on regular and timely communication with all our clients. Whether it's project documentation, strategic planning, project management issues or responding to general support enquiries, we make it our priority to keep you informed and up to date.

Support

Client engagements don't stop with the delivery of a project. We know from experience that software development, website development and creative design engagements are often long-term relationships. We spend significant time at the start of an engagement getting to know and understand your business objectives. We do this not only to ensure a superior primary outcome, but so that we can support you into the future.

Software development projects in particular, are long lifespan engagements, often running for more than five years past the initial development. Establishing and maintaining a strong and trustworthy relationship with the software developer is critical to the long-term success of your project. We understand the importance of the role that we play in your business. This is why we start every new engagement with the objective of building and maintaining a long-term relationship with our clients.

Quality

To us, quality means delivering exceptional results in all aspects of our engagement with our clients. Our focus on quality deliverables is at the centre of this commitment. The products and services we provide are the primary reason why business and government clients engage us. For this reason alone we must ensure that our clients expectations are met or exceeded with every solution we deliver.

We benchmark our services and products off the leading industry solutions. Whether the project is for software development, website design or a creative design engagement, our development methodologies ensure that we stay on track, on task, and on budget. Our ability to adhere to industry standards and best practices focuses our development expertise on delivering robust, reliable and user-centred solutions. And our ongoing commitment to providing innovative contribution and exceptional customer service reasserts our objective of delivering unmatched quality at every stage of an engagement.

Professionalism

Our clients look to us for accurate and reliable advice. Some of the most important advice that we provide is to our new prospective clients. As professionals, we believe that it is important to provide accurate and honest advice irrespective of the outcome.

Our experience in the IT and software development industry enables us to quickly analyse prospective projects and provide commercial advice as to its likely success and where the risks and challenges are likely to be encountered. We are not in the business of engaging with new clients for short-term financial gains. We have found that providing the right advice strengthens trust and improves the long-term relationship.

Enigma Interactive places high value in maintaining professional qualifications and industry accreditations from within the IT profession.

Value

We strive to make every client’s project a success. All of our services are provided on a fee-for-service basis, but on most occasions the time that we allocate to a project exceeds what we quote and charge for. It's part of our commitment to keeping your project within the budgeted costs without comprising the quality of the delivered solution. We often extend our contribution beyond the initial engagement, providing value-added services that make a real difference.

In addition to the financial components that make up the value proposition of our services and products, our attention to detail, service level, reliability, and professionalism further increase the total value of an Enigma Interactive solution.